1. Introduction
At ZEN HEALER by TCM Institute, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) where applicable.
By using our website and services, you consent to the practices outlined in this policy.
2. Information We Collect
We collect the following types of personal information:
a. Personal Information You Provide:
- Health Data: Information collected through health questionnaires, including sensitive information such as symptoms, dietary habits, and other health-related data (e.g., color of urine).
- Identification Data: Name, email address, and payment information (collected via Stripe).
- Communication Data: Information provided through inquiries or support requests.
b. Automatically Collected Information:
- Cookies and Tracking Technologies: We use cookies to track website usage, preferences, and improve user experience.
- Device and Usage Data: Information about your device, browser, and IP address is collected for security and analytics purposes.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To provide personalized wellness recommendations and suggestions based on traditional Chinese medicine.
- Payment Processing: To process payments securely via Stripe.
- Communication: To respond to inquiries or provide support.
- Marketing and Updates: With your consent, we may send promotional offers or updates about our services. You can opt out at any time.
- Compliance: To comply with applicable legal obligations.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your data under the following circumstances:
- With Service Providers: We may share your information with third-party service providers (e.g., Stripe for payment processing) who assist us in operating our business, as long as they agree to keep your information confidential.
- Legal Compliance: We may disclose your data to law enforcement or government authorities if required by law.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you request deletion of your personal data, we will do so unless legal obligations prevent us from doing so.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the following rights concerning your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to any inaccurate or incomplete data.
- Right to Deletion: Request the deletion of your personal data (subject to legal exceptions).
- Right to Object: Opt out of certain data processing activities, including marketing communications.
- Right to Data Portability: Request the transfer of your data to another service provider in a commonly used format.
To exercise any of these rights, contact us at [your email].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will promptly delete it.
10. International Users
If you are accessing our website from outside the United States, please be aware that your personal data may be transferred, stored, and processed in the U.S. or other countries where our servers are located. By using our service, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our services after such changes constitutes your consent to the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact@tcminstitiute.org